Support Centre

Your client number will be 14 characters long starting with ‘HIFX’ and is available within 'My Account: My details’.

Signing up is easy and will take no more than 5 minutes. Sign up here for a Personal Account or a Business Account

In some cases, for your security, once you have signed up, we may need some documents from you to prove your identity and/or address. We can accept a clear photographic image or scan of a document in any of the following file types: JPG,PDF,TIF,GIF,PNG.

You can upload documents within "My Account" or email

The amount you can transfer is unlimited. You can transfer $50 - $1,000,000 (or currency equivalent) online. Larger transfers can be made via phone with one of our dealers.

We trade in 27 world currencies so you can transfer money to over 170 countries. A list of currencies can be found on our homepage.

Our exchange rates are linked to the live foreign exchange markets. When the markets are open, the exchange rate you are offered will often fluctuate right up until the moment you confirm your transaction. Your exchange rate is only fixed once you've confirmed your transaction.

When the markets are closed (for example, the weekend), the exchange rate you are offered won't fluctuate - it will have been determined when the markets last closed.

This depends on a number of factors:

  • The amount of the Sold Currency and Bought Currency.
  • The exchange rates on offer in the foreign exchange market place for the currencies involved.
  • The date you wish to deliver your Sold Currency and receive your Bought Currency (up to 24 months in the future).

Simply log in to your account to make a transfer or get a quote.
Confirm the currencies you would like to exchange
Enter the amount you want to transact
Tell us where we need to send the purchased currency
Confirm how you will be paying us
Agree the exchange rate and total cost

What happens next?

We will keep you informed and send you an email when we receive your funds and also an email when your payment is released by us. Please allow 1-4 working days for the beneficiary bank to credit the funds to the recipient account.

All transactions can be settled by bank transfer. No cash or cheques are accepted.

We work with some of the largest banks and financial institutions in the world to ensure we can deliver your payments quickly and securely.

Most of our bank accounts are based in New Zealand. We also have domestic accounts in the UK, Europe and Australia. The relevant details will be provided once you have confirmed your transaction.

HiFX must receive the full amount as cleared funds by the agreed payment date to enable us to send your payment on time.

Business customers must pay by bank transfer.

The majority of our transfers are completed on the value date of the contract. We will confirm a payment date to you within your transaction flow and this will be the earliest date we can make your payment providing we have received your funds.

We will automatically notify you via email/SMS. You should always allow 1 to 4 working days for the payment to arrive with the recipient.

You provide us with the bank account details via 'Recipients' which can be done before or during your transfer.

The bank account number of the person or company you are paying. Please enter the number without spaces or dashes.

The format of any IBAN that you enter is automatically checked when you enter it using an in-built IBAN checker. If any of the details are incorrect, please check the details either with the recipient to whom you are sending funds to or with the recipient bank. We will not be able to provide you with this information.

This information can be found on bank statements, invoices and documents showing bank details of who you are paying. All payments within the EU need to include the beneficiary IBAN and SWIFT/BIC Code.

The BIC/SWIFT Code is the unique identification code of a particular Bank. It consists of 8 or 11 characters and can be found on account statements, invoices and documents showing bank account details.

If you encounter difficulties, please check the details either with the recipient to whom you are sending the funds or with the recipient bank. We will not be able to provide you with this information.

You can also check the validity of a BIC/SWIFT code on the following website:

Sometimes, your recipient will provide you with a specific set of intermediary bank details that will help us route the payment across the globe. However, this is rare. If you aren't aware of any intermediary details then please don't complete them, or worry.

If you need to change your recipient details after you have assigned them to your payment, please contact us immediately on: 0800 394 439 or +61 9 306 3700.

Please contact us immediately on 0800 394 439 or +61 9 306 3700 should you need to cancel your transaction. This will result in us entering into a reversal transaction which may incur a close out cost to you.

If your payment will be coming from a third party i.e. not from a bank account featuring your name, please contact us before transacting.

If the payment has not arrived with the recipient after 4 working days of you receiving the payment confirmation, please contact us on 0800 394 439 or +61 9 306 3700 and we will investigate.

Whilst we always send the exact amount of money you specify in the transaction, the bank receiving your funds, or an intermediary bank, may deduct fees when crediting the payment. Unfortunately we have no control over these charges and therefore we won't reimburse you, should you be charged.
For a full Schedule of fees charged by HiFX click here

Yes, but due to the high levels of security we have in place to protect our customers, we are unable to automatically verify overseas addresses and identities. We will need scanned copies of your ‘Proof of Address’ and ‘Proof of Identity to do so

You can complete both Spot (buy now, pay now) and Forward (buy now, pay later) transactions online. + market orders. The minimum Forward transaction online is NZD1000 (or currency equivalent). You can fix the rate up to 90 days into the future. For Forward transactions over $10,000 where you want to fix the exchange rate for up to 6 months please call our Customer Services Team on +64 9 306 3703. They will discuss your requirements and explain the best options depending on your individual circumstances.

HiFX Limited holds a Derivatives Issuer Licence issued by the Financial Markets Authority (FMA) and is a Qualifying Financial Entity (QFE). HiFX also holds a Australian Financial Services Licence ‘AFSL’ issued by the Australian Securities and Investments Commission ‘ASIC’ (AFSL No. 240914) and is a 5 star member of the New Zealand Financial Markets Association.

Online Security

HiFX Online uses VeriSign – the system preferred by 97% of the World’s top 100 banks and 93% of Fortune 500 companies. VeriSign is also used billions of times a day by companies and consumers across the World.

Security of Funds

All funds received by HiFX from Clients and Hedge Counterpartiesor which are paid by HiFX to Clients and Hedge Counterparties (including Sold Currency, Bought Currency and Margins) will be received into and paid out of our segregated Security Trust Accounts. HiFX considers client protection to be of paramount importance and our treatment of monies received from clients provides significantly more protection than others provide.

HiFX remains committed to providing significantly better exchange rates and fees than main stream banks whilst ensuring fairness and transparency across everything we do.

View our full schedule of fees here:

Proving your residential address

The easiest way to prove this is by uploading a bank statement or utility bill. Please ensure the document is dated within the last 3 months, contains your initial and last name, and matches your address. Unfortunately, local regulations prevent us from accepting mobile phone bills, Driver Licences, credit card statements, or any documents relating to a PO Box address.

Proving your identity

The easiest way to prove this is by uploading a copy of your passport, or both sides of a government-issued national identity card. Please ensure that the document is valid and in date.

Unfortunately, our regulatory obligations prevent us from accepting driver licences as a proof of your identity.

Important for all documents

When uploading any document, please remember:

  • The details on the document you upload must match the name and address you applied with.
  • Your file/s must be less than 5MB each, and must be clear enough to be read by someone else.
  • You can upload .jpg, .jpeg, .pdf, .png, .tif, and .tiff files.
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